Each gift box ships within 1 business day (and is made to order and packed by hand!) You will receive an email notification as soon as it ships.

After we hand your gift box to the carrier, it will likely take between 2 to 5 business days to arrive (depending on the carrier and method you select at checkout.)

While we wish we could, unfortunately we are unable to cover the cost of shipping at this time. Your exact shipping cost will be calculated at checkout, using the rates provided by our carriers (based on your destination). The good news is that we provide you with our pre-negotiated commercial rates, so shipping through us will be cheaper than it would be on your own!

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't gotten a shipping confirmation within 24 hours of placing your order, we recommend checking your Promotion and Spam folders (this happens all the time!) If you still don't see a note from our team, please reach out to hello@sunrootgifting.com with your name and order number and we'll look into it for you!

We ship anywhere within the United States, including Alaska, Hawaii + Puerto Rico. We are happy to hand deliver corporate / event / bulk orders in the Rochester, New York area. Please reach out to hello@sunrootgifting.com to coordinate drop off. 

Given that each gift box is made to order and packed by hand, we are unfortunately unable to accept returns at this time. However, we are completely committed to making sure both you and your person love your Sunroot experience, so if you're unhappy please reach out and we'll do everything we can to make it right!

Unfortunately we're unable to accept cancelations at this time. 

Yes! There are many opportunities for custom branding in our gift packaging. Please reach out to hello@sunrootgifting.com and we can take it from there.

Yes! We love to tackle custom projects and would be honored to discuss your vision. Shoot us a note at hello@sunrootgifting.com.

Nope! We only share the order details (including the receipt and product name) with the purchaser, so your recipient can be totally surprised if you so choose.

Yes, each Sunroot gift box comes with a complimentary handwritten note. Just indicate your message on the product page and we'll be sure to write it out and include it in your package. If you'd rather we leave the note blank so you can fill it out later, we are happy to do that too.

 

We are SO happy to hear that! Please reach out to hello@sunrootgifting.com with an introduction and we'll get back to you ASAP.

Thank you for your interest! Please send a note to hello@sunrootgifting.com with a brief description of your project and we'll follow-up from there.