Hi there! We hope we can answer your question below. If we don't, please reach out to hello@sunrootgifting.com, and we'll get back to you as soon as we can.

Shipping

How long does it take to process an order?
Each gift box ships within 1 business day (and is made to order and packed by hand!) You will receive an email notification as soon as it ships.
How long will it take for my order to ship?
After we hand your gift box to the carrier, it will likely take between 2 to 5 business days to arrive (depending on the carrier and method you select at checkout.)
How much will shipping cost?
While we wish we could, unfortunately we are unable to cover the cost of shipping at this time. Your exact shipping cost will be calculated at checkout, using the rates provided by our carriers (based on your destination). The good news is that we provide you with our pre-negotiated commercial rates, so shipping through us will be cheaper than it would be on your own!
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't gotten a shipping confirmation within 24 hours of placing your order, we recommend checking your Promotion and Spam folders (this happens all the time!) If you still don't see a note from our team, please reach out to hello@sunrootgifting.com with your name and order number and we'll look into it for you!
Where do you deliver?
We ship anywhere within the United States, including Alaska, Hawaii + Puerto Rico. We are happy to hand deliver corporate / event / bulk orders in the Rochester, New York area. Please reach out to hello@sunrootgifting.com to coordinate drop off. 

Corporate & Custom Gifting

Can I make a custom gift box for my team, clients, or event?
Yes! This is our specialty. We'd be honored to discuss your vision and collaborate with you to design a thoughtful and meaningful gift for your recipients. To get started, please fill out this form or reach out to hello@sunrootgifting.com.
Can we add our branding and logo to a gift?
Yes! We have numerous opportunities to add branding to your products and packaging. When we brand our high-quality products and packaging, the result is "swag" that people actually want and use (for years to come!) To get started, please populate this form or reach out to hello@sunrootgifting.com.
Is there a minimum number of gifts we need to order to be able to customize them?
If you're looking for a totally custom gift, we ask that you order 30 or more gift boxes so we can hit our supplier minimums. If you're looking to add your logo and other branded elements to the gift, we can do this with 10 or more gift boxes. Either way, we promise a gift that will surprise and delight! To get started, please populate this form or reach out to hello@sunrootgifting.com.
How long does the custom gift box process take, from design to fulfillment?
Our timeline depends on the scope of your project and the level of customization, and typically ranges from one to four weeks. We've been known to work some magic on tight timelines, so do reach out if you're in need of a high-quality gift in a short timeframe!
Can you drop ship gifts to all my recipient's individual addresses?
Yes! We can ship to any destination within the United States. We also have the ability to ship gifts in bulk to one location for an event or conference. Either way, we send detailed UPS tracking information so you know exactly where your gifts are at all times.
Is there a maximum number of gifts you can fulfill?
Nope! We are equipped to fill orders of any size, and whether you order 5 or 5,000 gifts, each gift that leaves our studio is packed by hand with the utmost care. To get started, please populate this form or reach out to hello@sunrootgifting.com.

Returns + Cancelations

What is your return policy?
Given that each gift box is made to order and packed by hand, we are unfortunately unable to accept returns at this time. However, we are completely committed to making sure both you and your person love your Sunroot experience, so if you're unhappy please reach out and we'll do everything we can to make it right!
If I change my mind, can I cancel my order?
Unfortunately we're unable to accept cancelations at this time. 

Recipient Experience

Will my recipient be able to see the price of the gift box?
Nope! We only share the order details (including the receipt and product name) with the purchaser, so your recipient can be totally surprised if you so choose.
Can I send a note along with the gift?
Yes, each Sunroot gift box comes with a complimentary handwritten note. Just indicate your message on the product page and we'll be sure to write it out and include it in your package. If you'd rather we leave the note blank so you can fill it out later, we are happy to do that too.
 

Collaborations

I know a maker who would be a great addition to your gift boxes! How should I connect you?
We are SO happy to hear that! Please reach out to hello@sunrootgifting.com with an introduction and we'll get back to you ASAP.
I'd love to feature your product on my blog or in my photography. How can I go about this?
Thank you for your interest! Please send a note to hello@sunrootgifting.com with a brief description of your project and we'll follow-up from there.

Still have q's? Reach out to hello@sunrootgifting.com :)