Hi there! We hope we can answer your question below. If we don't, please reach out to hello@sunrootgifting.com, and we'll get back to you as soon as we can.

Shipping

How long does it take to process an order?
Each gift box ships within 1 business day (and is made to order and packed by hand!) You will receive an email notification as soon as it ships.
How long will it take for my order to ship?
After we hand your gift box to the carrier, it will likely take between 2 to 5 business days to arrive (depending on the carrier and method you select at checkout.)
How much will shipping cost?
While we wish we could, unfortunately we are unable to cover the cost of shipping at this time. Your exact shipping cost will be calculated at checkout, using the rates provided by our carriers (based on your destination). The good news is that we provide you with our pre-negotiated commercial rates, so shipping through us will be cheaper than it would be on your own!
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't gotten a shipping confirmation within 24 hours of placing your order, we recommend checking your Promotion and Spam folders (this happens all the time!) If you still don't see a note from our team, please reach out to hello@sunrootgifting.com with your name and order number and we'll look into it for you!
Where do you deliver?
We ship anywhere within the United States, including Alaska, Hawaii + Puerto Rico. We are happy to hand deliver corporate / event / bulk orders in the Rochester, New York area. Please reach out to hello@sunrootgifting.com to coordinate drop off. 

Returns + Cancelations

What is your return policy?
Given that each gift box is made to order and packed by hand, we are unfortunately unable to accept returns at this time. However, we are completely committed to making sure both you and your person love your Sunroot experience, so if you're unhappy please reach out and we'll do everything we can to make it right!
If I change my mind, can I cancel my order?
Unfortunately we're unable to accept cancelations at this time. 

Custom Gifting

Can add my branding to a corporate order?
Yes! There are many opportunities for custom branding in our gift packaging. Please reach out to hello@sunrootgifting.com and we can take it from there.
Can I make a custom gift box for my team?
Yes! We love to tackle custom projects and would be honored to discuss your vision. Shoot us a note at hello@sunrootgifting.com.

 

Recipient Experience

Will my recipient be able to see the price of the gift box?
Nope! We only share the order details (including the receipt and product name) with the purchaser, so your recipient can be totally surprised if you so choose.
Can I send a note along with the gift?
Yes, each Sunroot gift box comes with a complimentary handwritten note. Just indicate your message on the product page and we'll be sure to write it out and include it in your package. If you'd rather we leave the note blank so you can fill it out later, we are happy to do that too.
 

Collaborations

I know a maker who would be a great addition to your gift boxes! How should I connect you?
We are SO happy to hear that! Please reach out to hello@sunrootgifting.com with an introduction and we'll get back to you ASAP.
I'd love to feature your product on my blog or in my photography. How can I go about this?
Thank you for your interest! Please send a note to hello@sunrootgifting.com with a brief description of your project and we'll follow-up from there.

Still have q's? Reach out to hello@sunrootgifting.com :)